Once you have provided us with your account details, we will start looking for your hub. In this step we scan your network for the activity of the hub and link it to your account.
Usually this takes a couple of minutes but at times can take up to 10.
|Frequently Asked Questions|
Jane doesn't seem to find the hub.
Make sure you check that the hub is plugged into the power outlet and ethernet. The ethernet port has a green and yellow light that should be on. If that is not the case something might be wrong with your internet. If the connection is working well, try to turn the hub off by removing the power. Plug it back in and wait 2 hours before you continue. Once that time has passed, close the app, open it again and try again.
If this keeps happening, please create a support ticket or call our support.